Happy FAQ

You can use the track & trace code you received in the confirmation email.

That's not possible yet. We are in the process of being able to offer this as soon as possible.

Yes, that's certainly possible.

Our logistics team will do everything they can to ensure that you have your lamp at home within one to three working days.

How annoying! If you wish to return something and the packaging has been damaged, it may be returned to us in another box. We hope you understand that unfortunately we cannot replace the packaging.

If the product is damaged, we would like to refer you to our terms and conditions.

If your order cannot be delivered, it will be returned to us automatically and treated as a normal return. Please re-order your items to the correct address, as we do not have the option to change the address.

If you would like to return an item, please contact our customer service. You will receive a return receipt in time.

Unfortunately, as a start-up company, we cannot coordinate a pick-up service.

Yes, if you take your mind and don't want to keep your Happy Lamp, you can send it back to us. The returned Happy Lamp must be in good condition and in its original packaging, along with all accessories and instructions. Our sales and return conditions apply to returns.

Each lamp has a guarantee of two years.

If you received a payment reminder despite payment or return, you can simply ignore it. It may happen that sending the payment reminder overlaps with the confirmation of the payment.

As soon as we receive your return, we will inform you. The refund process is then initiated to the original payment method. We ask for your understanding if it takes longer. We'll do our best to get it done in a week.

Once we have received your return, you will receive a confirmation by e-mail.

14 days.

Please contact our customer service, they will help you. Of course you can send the item back and we will send you the right copy.

Yes, the lamps are made without animal products and have not been tested on animals.

No, for safety reasons, you can't replace the LED lamp yourself. However, the lamp is so strong and durable that it will not be necessary. Our LED lamps can burn 40,000 hours on average. If it does happen that a lamp will fail, we will offer a service that will replace your lamp.

Unplug the lamp from the socket and make sure it is disconnected from the power supply. Wipe lightly with a dry cloth.

The lamps have a certain weight due to the filling of sand and cannot just fall over.

The lamps are tested and certified according to the highest safety standards by Hanseccontrol.

It is important that you carefully read the safety and operating instructions and follow the instructions. The lamps have been tested by the renowned Hanseccontrol Institute and classified as safe for children.

Yes, the LED lamp is permanently installed in the lamp.

Please contact our customer service. Mail to: info@lilalive.nl or call 31 (0)50 721 01 07.

You can contact our customer service directly. Mail to info@lilalive.nl or call + 31 (0)50 721 01 07. That's where our Happy Lamps Team is happy to speak to you.

When the process is complete, you can contact our customer service. We'll see if we can change anything.

You can register for our newsletter directly on our homepage at the bottom.

There is a link in your newsletter where you can unsubscribe. You can also send us an email to customer service.